Tag Archives: stmichaelsorth odontics

Regulation 10: Dignity and respect

April 6, 2017 Catherine McCanny

At St Michael’s Orthodontics Ltd we work hard to ensure all we treat our patients with dignity and respect.

The results from our previous audit showed that, from the four statements listed on the questionnaire, 100% of patients that took part either agreed or strongly agreed that they were treat with dignity and respect during their visit to the practice.

The results collected from this audit have again given positive feedback to the practice, in which all patients that completed the questionnaire have agreed with the statements.

Results – Dignity and respect April 2017 results

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Patient care feedback

December 23, 2014 admin

Patient care questionnaire results

At St Michaels Orthodontics all team members are given regular training in all areas of patient care. We try to ensure that all patients/patients guardians are given all the information relevant to them to enable them to make an informed decision. Periodically we carry out questionnaires to see if we are fulfilling this, and if necessary identify areas where more training is required.

We questioned 40 patients after attending the practice for their 1st assessment appointment. All patients strongly agreed or agreed that they were treated with dignity and respect during their visit and that they were provided with enough information about their treatment. Following on from previous questionnaires the question regarding fees was amended to include a ‘Not applicable’ option. Some patients attending for their first assessment would qualify for NHS treatment any fees for private treatment would not have been discussed in any great detail. All 40 patients would recommend the practice to others. The results of this questionnaire are very positive and no additional training is considered necessary at this time.

We invited patients to leave additional feedback about their first visit:

‘Everybody was really nice and friendly’

‘Slow and didn’t do much than talk’

‘Everything was explained well, made to feel comfortable’

‘Made my 9 year old feel at ease and explained everything in detail’

‘Everyone was very kind & friendly & nice surroundings’

‘Friendly and efficient as usual’

Results from feedback

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Testimonials

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I decided to treat myself to Invisalign last year for my 40th birthday. I was a little apprehensive but from the very first visit I have never looked back and now after a very quick 18 months, I am delighted with the results. Thank you for making me feel at ease ad perfecting my smile.

D Barraclough

Being able to smile without being conscious of showing my teeth has changed my life. I feel confident and happy.

L O’Sullivan

"Staff are absolutely lovely, felt really comfortable when coming for my appointments. I was treated really well and my treatment worked exactly how I wanted it to. "

S Waddington

"It makes a refreshing change to visit a very professional practice with a very welcoming environment. We have always been dealt with in a friendly efficient manner whenever we have made visits to St Michaels. The transformation to my daughter’s teeth is amazing. It has not only changed the way she looks, but has given her more confidence and has made her want to SMILE! We will be forever grateful. Thank you so much "

T & O Rowley

I cannot thank St Michaels enough for the work I had done. Going down the Invisalign path was definitely the best option for me. All the work was carried out in a very professional manner but I was also greeted by a warm, friendly staff who made me feel very welcome. Invisalign is definitely worth the money and I couldn’t recommend it enough.

E Fabricius

Really pleased with the results of my treatment especially as it has only taken 12 months. I would definitely recommend St Michaels and Invisalign. The treatment was pain free and had little impact on my day to day life (in terms of wearing braces)

R Ward

"The treatment Lauren received has been brilliant. It has changed her confidence levels and given her beautiful teeth. I’d fully recommend this surgery."

L Dale

I had a really good experience with St Michaels. Staff were really nice and always helpful. Very glad I had Invisalign treatment. It has really boosted my confidence having a nice smile. Wish I had just done is sooner.

C Edwards

"Outstanding service & lovely staff, I couldn’t recommend highly enough. First class!"

G. Margrave

I now have a lovely smile to show off! Fantastic treatment and service throughout. Really pleased with the results of my Invisalign treatment. Definitely recommend to others. Thank you to all at St Michaels.

N Goodair

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